Overcharging for connection
I do not want to tell you what I have spent on prison phone calls in case my mother ever reads this. But because not many of you have had occasion to know about this criminality (I’m not talking about the inmates), I would like to devote today’s 200 words to it.
People who could most use the encouragement of Mamma’s voice are being charged $20 per fifteen minutes to reach out and touch someone. At least that’s what I’ve been paying to CBS, Correctional Billing Services, division of Evercom Systems).
I phoned the correctional facility to ask why it’s so expensive. They said they didn’t know. They gave me a phone number to call and it was CBS. I asked one of the nice
Politicians are all about votes and votes are all about constituencies, and there isn’t a big lobby for inmates. Besides, inmates get what they deserve, right? They’ve made their beds, let’em lie in them. They won’t get help from the federal courts either, which have backed off from interference with internal prison affairs since the 1970s.
But Jesus gave us a peek at the final exam, and one of the questions regards how we treated those in prison (Matthew 25:36). Even if some of us can’t visit them, it would be nice to let them call.

















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back to top8 Comments to “Overcharging for connection”
This sickening act punishes the innocent families, not just the prisoners.
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It does seem to counter the goal of rehabilitation to cut them off from outside contact this way (of course, in many instances the outside contacts are as bad as the inside contacts, but that is far from universal).
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Andree, I went to visit a cousin by marriage in the Travis County Jail. He spoke thru a telephone handpiece to us thru a thick bullet proof glass. It was saddening.
Gimme an address or link to a petition to get this addressed?
Are you listening, Chuck Colson? Prison Fellowship??
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As a former Prison Fellowship employee, and someone who has experience with this issue, here are a few thoughts:
1. Prisons and the companies who provide this “service” know they can get away with this “legalized extortion” because the people it most affects are prisoners and prisoner’s families. For the most part, very few in society care about prisoners and their families.
2. “They deserve it.” See #1 above.
3. There are no politicians who are going to “lead the charge” on this issue because it is political suicide to be viewed as “soft on crime.” It is a political dead end.
4. Most prison systems are running huge deficits and are looking for any “creative” ways to increase funding. This is one, because it only impacts prisoners and their families, that gets the “green light” from almost everyone (except those who have to pay)
5. Understand this clearly: prisons do NOT exist, in any way, shape, manner, or form, to “rehabilitate” prisoners. Any rehabilitation which takes place is the result of God’s grace, the hard work of the individual prisoner, and the active input of a few prison staff and volunteers. Prisons exist for punishment and incapacitation ONLY.
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Dredford, I think all of us needed the reality check you provided; thank you. Andree’s son in prison should spend his spare time reading his mother’s essays. Although having said that I also realize that none of us should allow our son or daughter to become the object of someone else’s ministry.
Andree and all the Seu’s have our prayerful support
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Andree,
I share your frustration over this issue. The main ones who pay these exorbitant rates are the families of prisoners. In our case these phone contacts are a help to our son in coping with the difficulties of prison life. We are also able to give him much needed assistance in preparation for his eventual release. With limited family budgets, the exorbitant pricing for these calls hinders our ability to help him make the eventual transition to a productive life outside of prison.
I believe that when families are thus hindered in helping their imprisoned son/daughters, recidivism rates inevitably increase. So our whole society suffers as a result. We need to do everything we can to help reduce our prison population and to aid inmates in becoming productive and responsible citizens.
The families of prisoners are not asking for anything free, just fair and economical calling rates, instead of the current price gouging that hurts not only them but all of society as well. Those who are benefiting from these exorbitant rates are selfishly serving only themselves and disregarding the needs of mostly poor families and also the needs of our whole society.
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Factor in something else into the equation.
As a relative of a man who has been in and out of jail countless times in the last 20 years, I’m almost glad that they charge the money. I have another legitimate reason not to take this man’s calls. I have no wish to interact with him since he has flatly stated, that he doesn’t have a problem, and doesn’t need any help. The only “help” he wants is to mooch money and a space to sleep. The only help he wants is to take advantage. Every time he gets into trouble, it’s always someone else’ fault. Any involvement with him turns into an entanglement of epic proportions. I have no wish to encourage that until, and if, he ever admits his drug dependency and his mental illness, and wants help with it. At this point he is taking court ordered medication and is ruining the final years of his parents life. I wonder how long he’ll stay out of jail this time. I’m predicting a matter of weeks before he’s back in jail. His behaviour has changed noticeably in the last couple of weeks, and I suspect he’s stopped taking his medication, and is hanging out with his old girlfriend and doing drugs again. When he hits the jail again, I don’t want him calling me up and harassing me.
On the other hand, how would someone get help if they ever really needed or wanted it? The callee has to approve the call before it can be made, and at those charges it’s not likely. My father in law can afford these prices, but he’s being punished for no crime of his own.
And too, as mentioned above, there is the effect of not only taking the main breadwinner and tossing them in jail, effectively removing the source of income for a family, but also extorting money from a family already strapped for cash.
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Another dollar for the correctional-industrial complex. the modern gulag serves capitalism not communism.
Excuse my ignorance here but why can’t the local landline phone company provide service for the local prison at the same price as any other local business.
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